prikaz prve stranice dokumenta Model za mjerenje kvalitete lučke usluge
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doctoral thesis
Model za mjerenje kvalitete lučke usluge
doktorski rad
2010. urn:nbn:hr:188:124095
Kolanović, Ines
University of Rijeka
Faculty of Maritime Studies

Cite this document

Kolanović, I. (2010). Model za mjerenje kvalitete lučke usluge : doktorski rad (Doctoral thesis). Rijeka: University of Rijeka, Faculty of Maritime Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:188:124095

Kolanović, Ines. "Model za mjerenje kvalitete lučke usluge : doktorski rad." Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, 2010. https://urn.nsk.hr/urn:nbn:hr:188:124095

Kolanović, Ines. "Model za mjerenje kvalitete lučke usluge : doktorski rad." Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, 2010. https://urn.nsk.hr/urn:nbn:hr:188:124095

Kolanović, I. (2010). 'Model za mjerenje kvalitete lučke usluge : doktorski rad', Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:188:124095

Kolanović I. Model za mjerenje kvalitete lučke usluge : doktorski rad [Doctoral thesis]. Rijeka: University of Rijeka, Faculty of Maritime Studies; 2010 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:188:124095

I. Kolanović, "Model za mjerenje kvalitete lučke usluge : doktorski rad", Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, 2010. Available at: https://urn.nsk.hr/urn:nbn:hr:188:124095

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Metadata
TitleModel za mjerenje kvalitete lučke usluge : doktorski rad
Title (english)Model for port service quality measurement
AuthorInes Kolanović
MentorČedomir Dundović (mentor)
Committee memberTanja Poletan (predsjednik povjerenstva)
Committee memberČedomir Dundović (član povjerenstva)
Committee memberElen Twrdy (član povjerenstva)
strani drzavljanin: Nije dostupno
GranterUniversity of Rijeka
Faculty of Maritime Studies
Rijeka
Defense date and country2010-03-31, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Universal decimal classification
(UDC)		656.6 - Transport by water
Abstract
Luke su najvažnije karike transportnoga, logističkoga i opskrbnoga lanca. Kvaliteta usluge koju pruža luka važan je čimbenik efikasnosti cjelokupnog tijeka kretanja tereta na putu od primatelja do pošiljatelja i konkurentnosti luke na tržištu lučkih usluga. U skladu s tim, svrha i cilj ove doktorske disertacije je u okviru tehničkih znanosti i polja tehnologija prometa i transport, utvrditi temeljne značajke lučke industrije u prometnom i logističkom sustavu, istražiti osnovne značajke kvalitete lučke usluge te definirati model za mjerenje kvalitete usluge u luci. Sukladno definiranoj svrsi i cilju ovog znanstvenog istraživanja postavljena je znanstvena hipoteza: znanstveno utemeljenim spoznajama o kvaliteti usluge, kvaliteti lučke usluge, zahtjevima korisnika lučke usluge i upravljanju kvalitetom lučke usluge, moguće je postaviti model za njezino pravilno valoriziranje i mjerenje te temeljem dobivenih rezultata predložiti smjernice za unapređenje. Hipoteza je dokazana korištenjem metode multivarijante analize - metode glavnih komponenata i faktorske analize.
Abstract (english)
Ports are the most important links of the transport, logistic and supply chain. Service quality provided by the port is an important factor in the overall cargo moving efficiency from the consignee to the consignor and the factor of port competitiveness on the port service market. In this accordance, the purpose and aim of this doctoral thesis is to determine within the framework of engineering sciences and the traffic and transport technology field the core features of port industry within the transport and logistic system, to explore basic features of port service quality and to define an appropriate port service quality measuring model. In accordance with the defined purpose and objective of this research, a scientific hypothesis was established: using the scientific knowledge based on port service quality, port service user requirements, and port service quality management, it is possible to set up a model for proper evaluation and measurement of quality and to suggest, on the basis of the results obtained, guidelines for improvement. The hypothesis was confirmed using the multivariate analysis method – principal component analysis and the factor analysis method.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:188:124095
Promotion2010
Study programmeTitle: Postgraduate (doctoral) university study programme - Maritime Studies
Study programme type: university
Study level: postgraduate
Academic / professional title: doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport (doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport)
Catalog URLhttps://libraries.uniri.hr/cgi-bin/unilib.cgi?form=D1120812067
Type of resourceText
Extent201 str.
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2017-01-19 18:08:16